Rude' Frontier Airlines employee shouts at customers to 'hurry up' at boarding gate
Not everyone is a big fan
of flying or travelling by plane, but for different reasons some people develop
the courage to do so. The last thing anyone; comfortable with flying or not
would want, is to be rushed, treated harshly or put in a stressful situation
right before boarding a plane. The situation I am here to blog about today is
how passengers of a Frontier flight traveling from Denver to Norfolk Virginia on
June 4, 2023 were treated harshly by a frontier boarding/desk agent. In the
article it was expressed that the attire, attitude and behavior of the employee
was beyond unprofessional, she was rushing passengers, making rude comments and
displayed a high level of stress and frustration. I strongly believe that this
was very unprofessional and unethical of the employee and she should be held accountable
for such actions. I also believe the airline should also be held accountable
for putting employees in stressful environment making them feel responsible for
things out of their control. This situation also emphasizes on Frontier
Airlines' questionable ethical practices, raising concerns about the airline's
commitment to passenger well-being, employee treatment, and overall business
ethics. The airline also need to make sure employees are vetted and trained
properly to conduct themselves professionally in all situations to prevent unnecessary
stress and conflict. There are pictures and a video of the incident and it was
clear the employee had more to deal with than she could handle. I choose this
blog to elaborate on because I strongly believe that travelling by plane within
itself can be stressful for a lot of people, so most people would rather do so
in a more comfortable manner. To make this so, I believe all employees should
display professionalism and conduct themselves in an ethical manner putting travelers
mind at ease, in this particular situation this was not the case at all and this
is something that needs to be addressed.
References:
Ruth Bashinsky (June 26, 2023) Rude' Frontier Airlines employee shouts at customers to 'hurry up' at boarding gate. Dailey Mail.
https://www.dailymail.co.uk/news/article-12235253/Rude-Frontier-Airlines-employee-SHOUTS-customers-hurry-boarding-gate-viral-video.html?ico=authors_pagination_desktop
Comments
Post a Comment